Global Customer Experience Manager (m/f/d)
Location: Stockholm, Sweden | Fulltime | Hybrid
Why SWARCO?
Welcome to SWARCO - where we don't just look at the traffic, we shape it. SWARCO is a market-leading and constantly growing international company with approximately 5.300 employees that offers a wide range of products, services and solutions in traffic control, signalling, parking, road marking and public transport. At SWARCO, every day becomes an opportunity to make a real difference and we are now looking for a driven Global Customer Experience Manager who is ready to take the next step in her or his career. With us, you will not only work closely with the day-to-day operations, but also be a key player in our strategic work to continue growing and developing.
At SWARCO, you will work in a stimulating, welcoming, dynamic and flexible work environment, surrounded by inspiring colleagues in both Sweden and the Nordics. We are proud of our entrepreneurial spirit and our focus on creating the best solutions for our employees, customers and partners. Our focus is to facilitate society's increased need for mobility and environmentally friendly traffic solutions. Our product portfolio in combination with our unique competence gives Sweden and the EU better opportunities to reach their ambitious environmental goals. Together with our Nordic colleagues in Norway, Denmark and Finland, we form a very competent and strong organization and are part of SWARCO's ITS Division with a focus on the Nordic market. SWARCO Sweden today has just over 90 employees and a turnover of approximately SEK 350 million. The organization's main focus is on sales, projects and service services for road, public transport and parking with a strong emphasis on proximity to the market and the customer's needs. SWARCO Sweden has its head office in Stockholm and branch offices in Gothenburg and Karlstad.
Practical about the job
Permanent employment starting immediately. Located at the head office in Skogås, Stockholm.
More about the role
The Customer Experience marketing team will bridge the gap between customers and the SWARCO brand to ensure that the touchpoints across the customers’ journey are engaging, efficient and effective in the local markets.
Welcome to SWARCO - where we don't just look at the traffic, we shape it. SWARCO is a market-leading and constantly growing international company with approximately 5.300 employees that offers a wide range of products, services and solutions in traffic control, signalling, parking, road marking and public transport. At SWARCO, every day becomes an opportunity to make a real difference and we are now looking for a driven Global Customer Experience Manager who is ready to take the next step in her or his career. With us, you will not only work closely with the day-to-day operations, but also be a key player in our strategic work to continue growing and developing.
At SWARCO, you will work in a stimulating, welcoming, dynamic and flexible work environment, surrounded by inspiring colleagues in both Sweden and the Nordics. We are proud of our entrepreneurial spirit and our focus on creating the best solutions for our employees, customers and partners. Our focus is to facilitate society's increased need for mobility and environmentally friendly traffic solutions. Our product portfolio in combination with our unique competence gives Sweden and the EU better opportunities to reach their ambitious environmental goals. Together with our Nordic colleagues in Norway, Denmark and Finland, we form a very competent and strong organization and are part of SWARCO's ITS Division with a focus on the Nordic market. SWARCO Sweden today has just over 90 employees and a turnover of approximately SEK 350 million. The organization's main focus is on sales, projects and service services for road, public transport and parking with a strong emphasis on proximity to the market and the customer's needs. SWARCO Sweden has its head office in Stockholm and branch offices in Gothenburg and Karlstad.
Practical about the job
Permanent employment starting immediately. Located at the head office in Skogås, Stockholm.
More about the role
The Customer Experience marketing team will bridge the gap between customers and the SWARCO brand to ensure that the touchpoints across the customers’ journey are engaging, efficient and effective in the local markets.
Your Challenge
- Responsible for harmonizing the regional marketing plans, defining a clear marketing mix that drives familiarity and consideration of the SWARCO brand on the local markets
- Effectively leverage corporate campaigns and thought leadership programs within region and division to support business goals and key initiatives
- Ensure compliance with the SWARCO brand guidelines and standards, across the regions / division
- Work collaboratively with the central marketing team, as well as with local sales and operations teams, to align the regional marketing plans and processes to ensure integration and success of local, regional and global marketing initiatives
- Consolidate and optimize various customer touch point interactions in local markets
- Oversee the performance and development of the regional marketing staff
Your Profile
- Strong experience in developing and executing marketing strategies, ideally in a B2B or B2G environment
- Industry-specific knowledge is a plus
- Comprehensive understanding of local market trends
- Experience with event planning and execution
- Experience with a CRM system is a plus
- Proficient English language
Your Benefit
Competitive renumeration and benefit package- Benefit Portal
- Gymcard
- Lunch via Rikskortet
- ITP Pensionscheme
- CPA Ledarna
- Medical care fee (Emergency) paid
- Own gym facilities
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