Become part of our SWARCO team as
Service Quotes Coordinator - 12 Months FTC
Location: Hemel Hempstead, , United Kingdom | Full-time | Remote
Company Description
At SWARCO, we are committed to delivering innovative smart mobility solutions that make travel safer, smarter and more sustainable. As part of SWARCO UK & Ireland, EVOLT Charging Ltd is a leading provider of electric vehicle charging infrastructure, supporting customers across the UK with reliable, high-quality service and maintenance.
Challenge
Service Quotes Coordinator
Join SWARCO EVOLT Charging
Location: Home Based
We're looking for a highly organised and customer-focused Service Quotes Coordinator to join our service team on a 12 Months Fixed Term Contract to cover maternity leave. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has a keen eye for detail, and thrives on providing exceptional administrative and commercial support.
What You'll Be Doing
As our Service Quotes Coordinator, you'll play a vital role in supporting the day-to-day operations of our Service Team by ensuring quotations, purchase orders and invoicing are managed efficiently and accurately.
Your responsibilities will include:
Preparing, issuing and managing customer quotations
Monitoring outstanding quotations and following up with customers where required
Processing customer purchase orders and raising supplier purchase orders
Supporting the invoicing process to ensure timely and accurate billing
Maintaining accurate records of quotations, orders and invoices
Managing shared mailboxes and responding promptly to enquiries
Updating CRM systems, databases, spreadsheets and reports
Providing administrative support to the EVOLT and SWARCO Smart Charging Service Teams
Assisting with engineer scheduling, travel arrangements and uniform administration
Supporting communication between customers, suppliers, engineers and internal departments
Identifying opportunities to improve processes and enhance service delivery
Profile
What We're Looking For
We're looking for someone who is proactive, organised and enjoys working collaboratively to deliver excellent customer service.
Essential
Previous experience in administration, coordination, customer service or a similar support role
Excellent written and verbal communication skills
Strong organisational skills with the ability to manage multiple priorities
High attention to detail and accuracy
Strong customer service and stakeholder management skills
Good geographical knowledge
Proficient in Microsoft Office, particularly Word and Excel
Experience using CRM systems and maintaining accurate records
Ability to work independently as well as part of a team
Right to live and work in the UK
You'll Also Bring
A professional and positive approach when dealing with customers, suppliers and colleagues
Excellent interpersonal and problem-solving skills
A proactive, self-motivated attitude with the ability to use your own initiative
The ability to remain calm and organised under pressure
A commitment to delivering high standards and continuously improving ways of working
Benefits
Why Join SWARCO?
At SWARCO, you'll become part of a global business that's helping shape the future of intelligent transport and sustainable mobility. We value innovation, collaboration and personal development, providing our employees with opportunities to grow their careers while making a real difference.
We offer a supportive working environment, opportunities for professional development and the chance to work with passionate colleagues who are committed to delivering exceptional service for our customers.
SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of gender, disability, religion, ethnic origin or background.
Please note: We work exclusively with our approved recruitment partners. We do not accept unsolicited CVs from recruitment agencies, and no agency fees will be paid where terms have not been agreed in advance.
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