Customer Service Advisor (m/f/d)

Location: Dundee / Scotland | Full Time

We have an exciting opportunity for outgoing, confident, customer focussed individuals to join the team we are currently building in Dundee. The team is the first point of contact for new and existing Electric Vehicle Drivers and Charge Point Owners across the Charge Place Scotland network. If you are motivated, outgoing, confident and keen to learn, we want to hear from you! We are looking for vibrant and confident individuals. Those with great people skills. The ability to self-motivate as well as work well in a small but highly productive team. Determination to develop and learn new skills, and the ability to remain calm under the pressure of a Network and Business Support role. You must live within a commutable distance of our new Operations Centre located in the Michelin Scotland Innovation Parc in Dundee and be available to work on the shift pattern detailed above covering 5 days across a 7 day week, on a rolling 14 week rota. Don't worry if you have limited experience, we will provide full product knowledge and training in all aspects of the role and industry. 

Your Challenge

  • To provide advice and assistance to Users, Charge point owners, and any other relevant individual or organisation regarding the ChargePlace Scotland network
  • To provide basic technical assistance to Users regarding charge point faults and the like, with reporting of issues as per the processes of the fault management system
  • To provide assistance to Users and potential Users regarding membership of the ChargePlace Scotland network, including registration and provision of RFID media
  • Support the team based out of the offices at the MSIP including the commission of Charge Points and the processing of driver applications; each performed in-line with the timeframes laid out in our contract
  • Act proactively in response to service level timescales and escalations
  • Track faults and new user activity in line with process and timescales, acting where necessary to protect and enhance the customer experience
  • Produce and maintain reporting in a timely and accurate manner on overall performance, and exceptions, as required

Your Profile

  • Experience in customer service either over the phone or face to face
  • Effective and pro-active communication skills
  • Experience of working with computers, telephones, and social media
  • Motivated to learn new skills in a growing industry
  • Competent in Microsoft Office packages
  • Record keeping and reporting
  • Detail focused and analytical
  • The ability to multi task and prioritise work load
  • Previous service centre or help desk experience would be desirable
  • Excellent organisational skills
  • A good team player with a ‘can do’ attitude and positive approach

Your Benefit

As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
  • 33 days holiday (this includes the bank holidays)
  • Generous employer pension contributions
  • Employee Assistance Programme
  • Life assurance 
The future begins today. Yours too?

Join SWARCO. We look forward to receiving your detailed application via online form:

SWARCO UK Ltd - SWARCO Smart Charging - Scotland

HR department
Baldovie Rd
DD4 8UQ Dundee
Information on processing of your personal data is available here.