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Veri-park ticketless solution now offer control via barrier as an option

03/30/2016

Veri-park, the innovative ticketless parking payment systems specialist whose technologies are currently available in more than 70 sites across the UK, is now installing barrier-controlled solutions to complement the barrier-less systems for which it is already widely known. In all cases, however, the customer journey will remain ticketless.

The announcement comes as part of Veri-park’s drive to expand its range of parking solutions to address specific customer feedback, and follows the successful first year of operation of a barrier controlled, ticketless Veri-park solution at a busy hospital in Wolverhampton and further installations currently underway.

Veri-park’s ticketless systems meet the clients’ demand for solutions that not only reduce unnecessary service and maintenance costs, but now also protect parking revenues without the need to implement parking enforcement controls which are not always appropriate for certain clients or sites.

The company has helped to lead the industry away from outdated off-street pay-and-display parking systems and adopt more 21st Century thinking. Its core offering utilises Automatic Number Plate Recognition (ANPR) Cameras to ensure a more accurate and fair payment is levied based on the customer’s actual duration of stay.

Andy Hiddleston, General Manager at Veri-park, says that paying for parking at the end of a visit, as opposed to paying on arrival, helps to take some of the stress out of parking: “It prevents customers from guessing how long they will stay and either over-paying or having to rush back to their car for fear of being penalised,” he explains. “This is better for the customer, and better for the retailers who want them relaxed and in their stores for longer.”

While such systems do not actually require barrier hardware, drivers using certain types of car parks (eg: shopping centres, hospitals etc) can sometimes be confused by how the payment system works if they do not enter/leave a car park through a physical control: “Clients also have the perception that it is impossible to protect parking revenue without a barrier,” Andy continues, “and while such a perception persists, the need for barriers will remain for some.

“This is despite the progress made over the last few years – especially in England and Wales – through updates to the law helping to close certain legal ‘loopholes’, as well as the clarification brought about by recent high profile court judgments.”

Ticketless systems have significant advantages over ‘traditional’ solutions: drivers are not delayed at the point of entry thus preventing queues, improving traffic flows and having a positive effect on the overall customer experience; operational costs can be reduced in not having to deal with a paper-based system, including filling and emptying paper tickets and dealing with ticket jams, especially in wet weather; and disabled drivers or even left hand drive vehicles arenot inconvenienced by having to stretch awkwardly out of the window, or potentially leaving their car to take a ticket.

“Removing the need for a ticket removes the risk of a ticket being lost or failing at the point of payment,” Andy continues, “and this in turn further improves the customer journey.

“With a Veri-park ticketless system, visitors simply pass through the entry barrier where their number plate is recorded. On departure, they then key in their vehicle registration into the payment kiosk and their fee is calculated. Multiple ‘white’ lists can also be created, allowing drivers to enter and leave the car park automatically. Car park users can also sign up for a Flexi-park pay-as-you-go style account, which means never having to visit a payment kiosk.
“Multiple tariffs can be programmed into the system for additional flexibility and control, so a car park attached to a hotel or retail store in a busy city centre, for example, can provide a discounted tariff (or even free parking) for their legitimate users, while either charging everyone else or limiting the amount of time other users may be given.”

A Company of the SWARCO Group SWARCO